CHILD SAFETY

Child Safety Standards

Last updated: June 18, 2026

Zero Tolerance. SafeRoute Africa has an absolute zero-tolerance policy for child sexual abuse material (CSAM) and all forms of child sexual abuse and exploitation (CSAE). Any account found to host, distribute, solicit, or facilitate such content or conduct will be permanently banned without appeal and reported to the appropriate authorities.

SafeRoute Africa is a community-powered safety platform designed to help people across Africa report incidents, find missing persons, and stay safer in their communities. Protecting children is fundamental to that mission. This document describes the standards, rules, and systems we maintain to safeguard minors on our platform.

SafeRoute Africa is a community safety platform and not a law enforcement agency. We work alongside, but do not replace, official emergency services and law enforcement.

1. Our Commitment to Child Safety

SafeRoute Africa is built on the principle that every member of the community — especially the most vulnerable — deserves to be safe. Child safety is not a compliance checkbox for us; it is a core product and operational value.

We are committed to:

  • Maintaining a platform that is safe for users of all ages, with special protections for minors
  • Enforcing a strict zero-tolerance policy against child sexual abuse material (CSAM) and child sexual abuse and exploitation (CSAE)
  • Implementing safety-by-design principles that reduce risk to children at the architectural level
  • Responding swiftly and decisively to reports involving children
  • Cooperating fully with law enforcement and relevant authorities where legally required
  • Continuously improving our child safety policies, systems, and training as our platform grows
SafeRoute Africa supports the use of its missing persons feature to help locate missing children. This feature is a community-powered visibility tool and is distinct from law enforcement investigations. In all cases involving a missing child, users should contact their national emergency services immediately (e.g. 112, 911, or their local emergency number).

2. Prohibited Content and Conduct

The following content and conduct are strictly prohibited on SafeRoute Africa and constitute grounds for immediate, permanent account termination:

a) Child Sexual Abuse Material (CSAM)

Any image, video, audio, text, or other material that sexually depicts, exploits, or abuses a minor is absolutely prohibited. This includes:

  • Photographs, videos, or illustrations depicting sexual acts involving a child
  • Digitally created, AI-generated, or animated content depicting minors in a sexual manner
  • Any content that sexualises a child, regardless of artistic or fictional framing
  • Links, references, or directions to CSAM hosted on external platforms
CSAM is illegal under the laws of every jurisdiction in which we operate. Discovery of CSAM on our platform triggers immediate account suspension, content removal, and mandatory reporting to applicable law enforcement authorities, including the National Center for Missing and Exploited Children (NCMEC) CyberTipline where legally required.

b) Grooming

Grooming is the process of building trust with a child (or their caregivers) with the intent of facilitating sexual abuse, exploitation, or trafficking. The following are prohibited:

  • Initiating contact with minors for the purpose of establishing a sexual relationship
  • Using the platform to gather personal information from minors for exploitative purposes
  • Attempting to move communication with a minor to a private or off-platform channel for exploitative purposes
  • Sending sexually suggestive messages, images, or materials to a minor
  • Offering gifts, money, or other incentives to minors in exchange for sexual content or contact

c) Exploitation and Trafficking

  • Soliciting, facilitating, or promoting the commercial sexual exploitation of minors
  • Advertising or recruiting children for trafficking
  • Sharing or distributing materials that document child trafficking or exploitation
  • Using the platform's community features to identify or target vulnerable minors

d) Abuse-Enabling Content

  • Publishing content that normalises, glorifies, or encourages child sexual abuse or exploitation
  • Sharing advice or instructions on how to gain sexual access to minors
  • Coordinating with other users to perpetrate any of the prohibited conduct listed above

3. Missing Child Reports

SafeRoute Africa includes a community-powered missing persons feature. This feature allows users to post reports about missing individuals — including children — so that community members can assist in locating them by sharing sightings and spreading awareness.

Intended use of the missing persons feature

  • Sharing verified information about genuinely missing children to increase public visibility
  • Reporting credible sightings to assist families and caregivers
  • Coordinating community search efforts in cases of child abduction or disappearance

Prohibited misuse of the missing persons feature

  • Filing a false or fabricated missing child report
  • Using a missing child report to gather information for exploitative purposes
  • Identifying the location of a child for the purposes of trafficking, abduction, or abuse
Important: If you believe a child is in immediate danger or has been abducted, contact your local emergency services immediately. SafeRoute Africa's missing persons feature is a community awareness tool and does not replace law enforcement action.

Reports involving missing children are treated with the highest priority by our moderation team and may be escalated to relevant authorities where we have a legal basis to do so.

4. User Reporting Mechanisms

We provide multiple mechanisms for users to report child safety concerns. Reports are reviewed as a matter of priority.

In-App Reporting

Every incident report, missing person report, and user profile on SafeRoute Africa includes a Report function. To report a child safety concern:

  • Tap the three-dot menu (⋮) or Report button on any post, report, or profile
  • Select the appropriate reason — choose "Child Safety" or "Inappropriate Content"
  • Add any additional details to help our moderation team assess the concern
  • Submit the report — you will receive a confirmation that it has been received

Direct Email Reporting

For serious or urgent child safety concerns — including any suspected CSAM or active exploitation — contact us directly at:

SafeRoute Africa Child Safety Team

support@saferouteafrica.com

Please include: a description of the concern, the username or report ID involved (if known), and any relevant screenshots or links. Do not send CSAM material itself — describe or reference it only.

Emergency Situations

If you believe a child is in immediate physical danger, contact local emergency services first (112, 911, or your local emergency number). Submit a report to SafeRoute Africa in addition to, not instead of, contacting emergency services.

Reports submitted in good faith are always reviewed. Making a deliberately false child safety report is a serious violation of our Terms of Service and may itself be reported to law enforcement.

5. Content Moderation Practices

SafeRoute Africa employs a multi-layer content moderation approach designed to prevent and detect violations, particularly those involving children.

Automated Controls

  • Image analysis: photos uploaded to the platform are processed to detect known CSAM signatures using industry-standard hash-matching techniques where technically available
  • Content filters: automated keyword and pattern detection flags potentially harmful content for human review
  • Anomaly detection: unusual reporting patterns or account behaviour that may indicate targeting of minors are flagged for review

Human Review

  • All flagged content and user-submitted child safety reports are reviewed by our moderation team
  • Child safety reports are prioritised above all other moderation queues
  • Our team is trained to identify and escalate child safety violations appropriately
  • Reviewers do not retain or share CSAM material under any circumstances

Response Timeframes

We aim to action child safety reports as promptly as possible. Urgent reports involving active risk to a child are escalated immediately. All other child safety reports are reviewed within a reasonable timeframe.

6. Account Suspension and Permanent Bans

SafeRoute Africa takes swift and decisive action against any account involved in child safety violations.

Immediate suspension

An account may be immediately suspended pending investigation if it is associated with:

  • A credible report of CSAM or CSAE
  • Suspected grooming or targeted contact with a minor
  • Misuse of the missing persons feature to locate or target a child
  • Any content or conduct that poses an immediate risk to a child's safety

Permanent ban

Accounts confirmed to have violated our child safety standards are permanently banned without appeal. This includes:

  • Any account confirmed to have hosted, shared, or solicited CSAM
  • Any account confirmed to have engaged in grooming, exploitation, or trafficking of a minor
  • Any account that attempts to circumvent a prior suspension related to child safety
No appeal. Permanent bans issued for confirmed CSAM or CSAE violations are final and not subject to appeal. Device identifiers and any associated accounts may also be banned to prevent re-registration.

7. Law Enforcement Cooperation

SafeRoute Africa is a community safety platform and is not a law enforcement agency. We do not have the power to conduct criminal investigations or make arrests. However, we take our legal responsibilities seriously and will cooperate fully with the relevant authorities where we are legally required or permitted to do so.

When we report to authorities

  • Discovery of CSAM on our platform triggers mandatory reporting obligations in the jurisdictions where such laws apply
  • Credible, imminent threats to a child's physical safety may be shared with law enforcement without prior notice to the user involved
  • We will respond to lawful court orders, warrants, and legal processes issued by competent authorities
  • In an emergency involving risk to life, we may proactively contact law enforcement even in the absence of a court order, where we believe disclosure is necessary to prevent serious harm

Escalation to relevant authorities

Reports involving children — particularly reports of suspected grooming, trafficking, abuse, or CSAM — may be escalated to:

  • Local and national law enforcement agencies in the relevant jurisdiction
  • National child protection agencies and hotlines
  • The National Center for Missing and Exploited Children (NCMEC) CyberTipline (where applicable under US law or platform obligations)
  • Internet Watch Foundation (IWF) or equivalent regional bodies
We do not inform an account holder that we have reported them to law enforcement when doing so would compromise an investigation or endanger a child.

8. Safety-by-Design Principles

Child safety is embedded into how SafeRoute Africa is built, not bolted on as an afterthought. The following design principles reduce risk to minors at the architectural level:

Age restrictions

SafeRoute Africa requires users to be at least 13 years of age. Users aged 13–17 should use the platform with the knowledge and consent of a parent or guardian. We do not knowingly create accounts for users under 13 years of age.

Anonymous reporting

All incident and safety reports on SafeRoute Africa can be submitted anonymously. This protects children (and adult witnesses) who may fear retaliation when reporting abuse or exploitation.

Approximate location only

SafeRoute Africa never stores or transmits exact GPS coordinates. All location data is approximated before it is stored or shared with other users. This design decision specifically reduces the risk that location data could be used to physically locate or track a child.

No direct messaging

SafeRoute Africa does not include a direct messaging or private chat feature between users. This design choice eliminates one of the primary vectors through which grooming and exploitation occur on social platforms.

Community trust scoring

Our platform uses a community trust and validation model for incident reports. Newly registered accounts with no community trust history have limited visibility, reducing the ability of malicious actors to spread harmful content immediately after registration.

Data minimisation

We collect the minimum personal information necessary to operate the platform. We do not collect date of birth, school, or other information that would make it easier for third parties to identify or target individual children.

9. Contact and Reporting

For all child safety concerns — including reporting violations, seeking guidance on our policies, or escalating an urgent matter — contact us at:

When reporting a child safety concern by email, please include:

  • A clear description of the concern
  • The username, report ID, or URL of the content or account involved (if known)
  • The approximate date and time you observed the violation
  • Any supporting information that may assist our team (screenshots, links to public profiles, etc.)
  • Do not attach or send CSAM material — describe or reference it only

10. Policy Updates

SafeRoute Africa will update these Child Safety Standards as our platform evolves, as legal requirements change, and as best practices in child online safety develop.

Material changes to this policy will be communicated to registered users via in-app notification or email. The "Last updated" date at the top of this page reflects the most recent revision.

We encourage users, parents, and guardians to review this page periodically. Your continued use of SafeRoute Africa after a revised effective date constitutes acceptance of the updated standards.

11. Last Updated

These Child Safety Standards were last updated on June 18, 2026.

They apply to the SafeRoute Africa mobile application and website at saferouteafrica.com.

Questions? Contact us at support@saferouteafrica.com.